The Ann Summers brand had dominated the sex toy industry in the UK for many years. However – the retail and party business was facing new pressures from cut price online suppliers. At the same time the lingerie category was seeing a host of new entrants across all pricepoints and channels. A true understanding of brand equity across these two categories was called for to help resist these multiple pressures.
Our initial quantitative work leveraged our segmentation analytics to structure the market into discreet tiers of potential value. This was subsequently used both in target prioritisation and to structure a brand tracking research framework that explored both lingerie and toys categories simultaneously.
We are currently in our third year of tracking brand KPIs and imagery for Ann Summers. The results have highlighted key strengths to leverage in campaign development, and opportunities to enhance the customer experience. An internal task force was immediately formed after our first presentation to review a specific tactical issue identified by our analysis.